Just Bought a Dell Lattitude 6430u? Urine For A Surprise!

Dell Cat Pee

Dude, you’re getting a Smell! Dell computers have agreed to issue replacement vouchers to the thousands of customers who complained about their laptops reeking like cat urine.

The “cat pee” issue was brought to light after owners of the new Latitude E6430u laptops complained on Dell forums about the strong smell coming from their computer.

“A few weeks ago I got a new Lattitude 6430u for work,” one user called Three West complained on Dell’s hardware support forum. “The machine is great, but it smells as if it was assembled near a tomcat’s litter box. It is truly awful!”

Another customer, Hoteca, said: “I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced. The next one had the same exact issue. It’s embarrassing taking it to clients because it smells so bad.”

Users complained that the smell was coming mainly from the keyboard and some initially blamed their cats for the odour. Dell support technicians said they were crazy and it MUST be their cats. The techies suggested that they clean their laptop air vents with compressed air  – but, alas, cat pee still filled the air.

Finally Dell acknowledged their mistake and blamed the smell on “a manufacturing process that has now been changed.”

“The smell is not related to cat urine or any other type of biological contaminant, nor is it a health hazard,” Dell support technician SteveB said.

Dell insists the manufacturing issue has been resolved and all new laptops should be cat urine free.

But one user still isn’t convinced:

“I just received my 5th replacement 6430u yesterday and the smell is still there.”

Maybe in his case, his cat actually did pee on the laptop…

Via: BBC News

No comments yet.

Leave a Reply